Domestic Shipping

We ship to all 50 states via one of the nation's most trusted carriers, Federal Express.

International Shipping

Stream will gladly ship products worldwide to most international destinations. The Stream Online Store ships within the United States of America and Canada. If you wish to get an international shipping quote on any of our products, please contact us.

Shipping date

Please allow 1-2 days for order processing. Transit time is normally 2-4 days depending on the shipping service speed selected.

Returns

We believe you'll be thrilled with your new Stream. That's because we go out of our way to ensure each Stream is designed and built to exceed expectations. We understand, however, that sometimes a product is not a good fit for you or your home for whatever reason. In that unlikely event, we invite you to return it.

You may return your undamaged Stream with the receipt and packing within 30 days of purchase for a full refund of the purchase price less any shipping or installation charges. If Stream is returned within this timeframe and in its original condition, we'll exchange it for a new one or offer a refund based on the original payment method.

How to return

Prior to shipping your item back to Stream, you must call or visit our contact page to obtain an RGA number. To avoid damage during the return, it is required that you ship any return to Stream in its original packaging or equivalent packaging. You must ship any product to the address given to you when your RGA is issued. It is important to write the RGA number on the outside of each box so we may issue the credit to you.

Refunds

The way your refund is processed depends on your original payment method. Credit card refunds will be issued to the same card bank within 7 business days of receipt of the returned item. If you paid via cash or check, we will mail a check to your billing address within 14 days of receipt of the returned product.